Last reviewed: 24 August 2026
Under UK GDPR, you have the right to request access to, rectification of, erasure of, restriction of, portability of, and objection to the processing of your personal data. This right is commonly known as a Subject Access Request (SAR).
We will respond to your request within a maximum period of one month from receipt (UK GDPR art. 12.3). If your request is complex or we receive a high volume of requests, we may extend this period by a further two months, informing you of the extension and the reasons within the initial one-month period.
To protect your privacy, we will verify your identity before disclosing personal data. We will request at least two identification items (e.g. copy of ID and proof of address). If we cannot verify your identity, we will not be obliged to respond (UK GDPR art. 12.6).
The request is free of charge. However, we may charge a reasonable fee or refuse to respond to manifestly unfounded or excessive requests (UK GDPR art. 12.5).
Please fill in the form below. You will receive a reference number that we recommend you keep for any follow-up.
You can write to us directly at tickets@libertydreams.co.uk from the email address associated with your account. Please clearly indicate which right you wish to exercise.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint.